Thanks for shopping at www.mychef.com.my. If you are not entirely satisfied with your purchase, we’re here to help.

RETURN

As our products are perishable, all food sales are final. MyChef will be happy to replace any item(s) in the unlikely event that they might be damaged or spoiled during transit. To make sure you satisfied with the product you received, please inspect the contents as soon as your order arrives. MyChef is not responsible for damage or loss result of incorrect address information you supply to us, or for the inability of a recipient to receive the package on the day you specify that it should be delivered.

We wish we could assure proper handling and prompt receipt of packages once they have been delivered to the correct mailing address by the third party carrier, but this, of course, is out of our control. If your parcel is returned to us because of an incorrect address provided by you, you will be charged the full cost of shipping/handling if you wish for us to reship the parcel. Refunds for damaged goods can only be credited to the originating credit card.

If you wish to return your item, it must be in the original packaging. Kindly email us at hello@mychef.com.my the proof of payment in order for us to proceed with the refund.

REFUNDS

Once we receive your items, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your card or original method of payment. You will receive the credit card within a certain amount of days, depending on your card issuer’s policies.

 

SHIPPING

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

CONTACT US

For more information, please contact our Customer Service department at +6011-2149 1495 , 9.00 am – 6.00 pm ET Monday – Friday or email us at hello@mychef.com.my